2007 to date – QL Professional Services Manager – Aareon UK
I am responsible for managing the QL Professional Services team who deliver project management, consultancy and training to new and existing customers on Aareon QL Housing and Financial Software, Aareon Digital Services and Aareon 1st Touch Mobile.
2003 to 2007 – Project Manager / Consultant – Aareon UK
I was responsible for Project Managing new QL Implementations and providing consultancy on the Housing side of the Aareon QL product.
1995 to 2003 – Implementations Consultant – Aareon UK
(previously known as DePfa IT Services, Systems Team, Microcompass Systems and Stamford Griffiths)
I was responsible for providing consultancy on the Housing side of the Aareon QL product, specialising in the Repairs, Planned Maintenance and Waiting List modules. Prior to the release of Aareon QL in 1997 I was providing the same services on the Mayfair product.
1991 to 1995 – Installations Controller – Mayfair Computers Ltd.
I was responsible for the project management of new Mayfair installations as well as consultancy and training on the Housing side of the Mayfair software. I was also primary liaison with the Technical team involved with the purchase and building of PC systems and provided 2nd line support for Operating Systems, networking, office software suites and the Housing Management software.
1988 to 1991 – Systems Support Analyst – Mayfair Computers Ltd.
I was providing customer support for the Housing Management software, office software suites and operating systems. During this time I developed an in-house Helpdesk Management database and prototype housing software for Planned Maintenance and Waiting List. I was seconded for three months to Norsk Data to as a business analyst on the development of their Waiting List modules.
Deputy Housing Manager – Bloomsbury Health Authority
Housing Officer – Octavia Hill Housing Trust
Housing Officer – St. Marylebone Housing Association